@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";
:root{--brand-primary:#2979ff;--brand-primary-light:#5292ff;--brand-primary-dark:#0056e3;--brand-secondary:#7b2fff;--brand-secondary-light:#975aff;--brand-accent:#00e5ff;--brand-accent-light:#66efff;--bg-primary:#07080f;--bg-secondary:#0d0f1ab3;--bg-tertiary:#12142099;--bg-elevated:#1a1d2cb3;--bg-hover:#2979ff14;--bg-active:#2979ff26;--glass-bg:#0d0f1a80;--glass-border:#ffffff0f;--glass-shadow:0 8px 32px #00000080;--text-primary:#fff;--text-secondary:#8a95b0;--text-tertiary:#5d6785;--text-inverse:#07080f;--status-success:#34d399;--status-success-bg:#34d3991f;--status-warning:#fbbf24;--status-warning-bg:#fbbf241f;--status-error:#f87171;--status-error-bg:#f871711f;--status-info:#60a5fa;--status-info-bg:#60a5fa1f;--priority-low:#60a5fa;--priority-medium:#fbbf24;--priority-high:#fb923c;--priority-urgent:#f87171;--conv-bot:#34d399;--conv-pending:#fbbf24;--conv-human:#60a5fa;--conv-waiting:#a78bfa;--conv-closed:#6b7280;--border-color:#ffffff0f;--border-color-strong:#ffffff1f;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:20px;--radius-full:9999px;--shadow-sm:0 1px 3px #0000004d;--shadow-md:0 4px 12px #0006;--shadow-lg:0 8px 24px #00000080;--shadow-glow-primary:0 0 20px #2979ff4d;--shadow-glow-secondary:0 0 20px #7b2fff4d;--transition-fast:.15s ease;--transition-base:.25s ease;--transition-slow:.4s ease;--sidebar-width:260px;--header-height:60px;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-size:14px}body{background:radial-gradient(circle at 15% 10%, #2979ff26 0%, transparent 35%), radial-gradient(circle at 85% 90%, #7b2fff1f 0%, transparent 40%), var(--bg-primary);color:var(--text-primary);background-attachment:fixed;min-height:100vh;line-height:1.6}a{color:var(--brand-primary);transition:color var(--transition-fast);text-decoration:none}a:hover{color:var(--brand-primary-light)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}.app-layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-right:1px solid var(--glass-border);z-index:100;transition:transform var(--transition-base);flex-direction:column;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-logo{border-bottom:1px solid var(--border-color);align-items:center;gap:12px;padding:20px 24px;display:flex}.sidebar-logo-icon{border-radius:var(--radius-md);background:linear-gradient(135deg, var(--brand-primary), var(--brand-secondary));width:36px;height:36px;box-shadow:var(--shadow-glow-primary);justify-content:center;align-items:center;font-size:18px;display:flex}.sidebar-logo-text{background:linear-gradient(135deg, var(--brand-primary), var(--brand-secondary));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;font-size:18px;font-weight:700}.sidebar-nav{flex-direction:column;flex:1;gap:4px;padding:16px 12px;display:flex;overflow-y:auto}.sidebar-section-label{text-transform:uppercase;letter-spacing:1.2px;color:var(--text-tertiary);padding:16px 12px 6px;font-size:10px;font-weight:600}.nav-item{border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);text-align:left;width:100%;font-weight:500;font-size:inherit;background:0 0;border:none;align-items:center;gap:12px;padding:10px 12px;font-family:inherit;display:flex;position:relative}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{color:var(--brand-primary);background:linear-gradient(90deg,#2979ff26,#0000)}.nav-item.active:before{content:"";background:linear-gradient(to bottom, var(--brand-primary), var(--brand-secondary));border-radius:0 3px 3px 0;width:3px;height:20px;position:absolute;top:50%;left:0;transform:translateY(-50%)}.nav-item-icon{width:22px;height:22px;color:inherit;justify-content:center;align-items:center;display:flex}.nav-item-badge{background:var(--brand-primary);color:#fff;border-radius:var(--radius-full);text-align:center;min-width:20px;margin-left:auto;padding:2px 8px;font-size:11px;font-weight:600}.nav-item-badge.urgent{background:var(--status-error);animation:2s infinite pulse-urgent}@keyframes pulse-urgent{0%,to{opacity:1}50%{opacity:.6}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(15px)}to{opacity:1;transform:translateY(0)}}@keyframes scaleIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.animate-fade-in{animation:.4s forwards fadeIn}.animate-slide-up{animation:.5s forwards slideUp}.animate-scale-in{animation:.3s forwards scaleIn}.sidebar-footer{border-top:1px solid var(--border-color);padding:16px}.sidebar-user{border-radius:var(--radius-md);align-items:center;gap:10px;padding:8px;display:flex}.sidebar-user-avatar{border-radius:var(--radius-full);background:linear-gradient(135deg, var(--brand-primary), var(--brand-accent));color:#fff;justify-content:center;align-items:center;width:32px;height:32px;font-size:14px;font-weight:600;display:flex}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-name{white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.sidebar-user-role{color:var(--text-tertiary);font-size:11px}.main-content{margin-left:var(--sidebar-width);flex:1;min-height:100vh}.page-header{border-bottom:1px solid var(--border-color);background:var(--bg-secondary);z-index:50;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:20px 28px;position:sticky;top:0}.page-header-row{justify-content:space-between;align-items:center;gap:16px;display:flex}.page-title{font-size:22px;font-weight:700}.page-subtitle{color:var(--text-secondary);margin-top:2px;font-size:13px}.page-body{padding:24px 28px}.card{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-lg);transition:all var(--transition-base);overflow:hidden}.card:hover{border-color:var(--border-color-strong)}.card-glass{background:var(--glass-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--glass-border);border-radius:var(--radius-lg);box-shadow:var(--glass-shadow)}.card-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding:16px 20px;display:flex}.card-title{font-size:15px;font-weight:600}.card-body{padding:20px}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:24px;display:grid}.stat-card{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-lg);transition:all var(--transition-base);padding:20px;position:relative;overflow:hidden}.stat-card:before{content:"";background:linear-gradient(90deg, var(--brand-primary), var(--brand-secondary));opacity:0;height:3px;transition:opacity var(--transition-base);position:absolute;top:0;left:0;right:0}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.stat-card:hover:before{opacity:1}.stat-card-icon{margin-bottom:12px;font-size:24px}.stat-card-value{margin-bottom:4px;font-size:28px;font-weight:800;line-height:1}.stat-card-label{color:var(--text-secondary);font-size:12px;font-weight:500}.stat-card-trend{align-items:center;gap:4px;margin-top:8px;font-size:11px;display:flex}.stat-card-trend.up{color:var(--status-success)}.stat-card-trend.down{color:var(--status-error)}.inbox-layout{height:calc(100vh - var(--header-height));grid-template-columns:320px 1fr 340px;gap:0;display:grid}.inbox-list{border-right:1px solid var(--border-color);flex-direction:column;display:flex;overflow:hidden}.inbox-list-header{border-bottom:1px solid var(--border-color);padding:14px 16px}.inbox-search{background:var(--bg-elevated);border:1px solid var(--border-color);border-radius:var(--radius-md);width:100%;color:var(--text-primary);transition:border-color var(--transition-fast);outline:none;padding:8px 12px;font-family:inherit;font-size:13px}.inbox-search:focus{border-color:var(--brand-primary);box-shadow:0 0 0 3px #2979ff26}.inbox-search::placeholder{color:var(--text-tertiary)}.inbox-filters{border-bottom:1px solid var(--border-color);gap:6px;padding:10px 16px;display:flex;overflow-x:auto}.filter-chip{border-radius:var(--radius-full);cursor:pointer;white-space:nowrap;border:1px solid var(--border-color);color:var(--text-secondary);transition:all var(--transition-fast);background:0 0;padding:4px 12px;font-family:inherit;font-size:12px;font-weight:500}.filter-chip:hover{border-color:var(--brand-primary);color:var(--brand-primary)}.filter-chip.active{background:var(--brand-primary);border-color:var(--brand-primary);color:#fff}.inbox-items{flex:1;overflow-y:auto}.inbox-item{border-bottom:1px solid var(--border-color);cursor:pointer;transition:background var(--transition-fast);align-items:flex-start;gap:12px;padding:14px 16px;display:flex}.inbox-item:hover{background:var(--bg-hover)}.inbox-item.active{background:var(--bg-active);border-left:3px solid var(--brand-primary)}.inbox-item-status{border-radius:50%;flex-shrink:0;width:10px;height:10px;margin-top:5px}.inbox-item-status.bot{background:var(--conv-bot)}.inbox-item-status.pending{background:var(--conv-pending);animation:2s infinite pulse-urgent}.inbox-item-status.human{background:var(--conv-human)}.inbox-item-status.waiting{background:var(--conv-waiting)}.inbox-item-status.closed{background:var(--conv-closed)}.inbox-item-content{flex:1;min-width:0}.inbox-item-name{white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.inbox-item-preview{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.inbox-item-meta{flex-direction:column;flex-shrink:0;align-items:flex-end;gap:4px;display:flex}.inbox-item-time{color:var(--text-tertiary);font-size:11px}.inbox-item-unread{background:var(--brand-primary);border-radius:50%;width:8px;height:8px}.chat-panel{border-right:1px solid var(--border-color);flex-direction:column;height:100%;display:flex}.chat-header{border-bottom:1px solid var(--border-color);background:var(--bg-secondary);justify-content:space-between;align-items:center;padding:12px 20px;display:flex}.chat-header-info{align-items:center;gap:10px;display:flex}.chat-header-name{font-size:14px;font-weight:600}.chat-header-status{border-radius:var(--radius-full);padding:2px 10px;font-size:11px;font-weight:500}.chat-header-status.bot{background:var(--status-success-bg);color:var(--status-success)}.chat-header-status.pending{background:var(--status-warning-bg);color:var(--status-warning)}.chat-header-status.human{background:var(--status-info-bg);color:var(--status-info)}.chat-header-actions{gap:8px;display:flex}.chat-messages{flex-direction:column;flex:1;gap:12px;padding:20px;display:flex;overflow-y:auto}.message{border-radius:var(--radius-lg);max-width:75%;padding:10px 14px;font-size:13px;line-height:1.5;animation:.3s messageIn}@keyframes messageIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message.client{background:var(--bg-elevated);border:1px solid var(--border-color);border-bottom-left-radius:4px;align-self:flex-start}.message.bot{background:linear-gradient(135deg,#2979ff26,#7b2fff1a);border:1px solid #2979ff40;border-bottom-right-radius:4px;align-self:flex-end}.message.agent{background:linear-gradient(135deg,#60a5fa26,#60a5fa0d);border:1px solid #60a5fa33;border-bottom-right-radius:4px;align-self:flex-end}.message.system{background:var(--bg-elevated);border:1px dashed var(--border-color);color:var(--text-secondary);text-align:center;align-self:center;max-width:90%;font-size:12px}.message.internal{background:var(--status-warning-bg);color:var(--status-warning);border:1px dashed #fbbf244d;align-self:center;max-width:90%;font-size:12px}.message-time{color:var(--text-tertiary);margin-top:4px;font-size:10px}.message-sender{color:var(--brand-primary);margin-bottom:2px;font-size:11px;font-weight:600}.chat-input-container{border-top:1px solid var(--border-color);background:var(--bg-secondary);padding:12px 20px}.chat-input-row{align-items:flex-end;gap:10px;display:flex}.chat-input{background:var(--bg-elevated);border:1px solid var(--border-color);border-radius:var(--radius-lg);color:var(--text-primary);resize:none;min-height:40px;max-height:120px;transition:border-color var(--transition-fast);outline:none;flex:1;padding:10px 14px;font-family:inherit;font-size:13px;line-height:1.5}.chat-input:focus{border-color:var(--brand-primary)}.chat-input::placeholder{color:var(--text-tertiary)}.detail-panel{background:var(--bg-secondary);overflow-y:auto}.detail-section{border-bottom:1px solid var(--border-color);padding:16px 20px}.detail-section-title{text-transform:uppercase;letter-spacing:1px;color:var(--text-tertiary);margin-bottom:12px;font-size:11px;font-weight:600}.detail-field{justify-content:space-between;align-items:center;padding:6px 0;display:flex}.detail-field-label{color:var(--text-secondary);font-size:12px}.detail-field-value{text-align:right;font-size:12px;font-weight:500}.btn{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;border:1px solid #0000;justify-content:center;align-items:center;gap:6px;padding:8px 16px;font-family:inherit;font-size:13px;font-weight:500;display:inline-flex}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg, var(--brand-primary), var(--brand-secondary));color:#fff;border:none;box-shadow:0 4px 15px #2979ff4d}.btn-primary:hover:not(:disabled){transform:translateY(-1px)scale(1.02);box-shadow:0 8px 25px #2979ff80}.btn-secondary{background:var(--bg-elevated);color:var(--text-primary);border-color:var(--border-color)}.btn-secondary:hover:not(:disabled){background:var(--bg-hover);border-color:var(--border-color-strong)}.btn-success{background:var(--status-success);color:var(--text-inverse);border:none}.btn-success:hover:not(:disabled){filter:brightness(1.1)}.btn-danger{color:var(--status-error);border-color:var(--status-error);background:0 0}.btn-danger:hover:not(:disabled){background:var(--status-error-bg)}.btn-ghost{color:var(--text-secondary);background:0 0;border:none;padding:6px 10px}.btn-ghost:hover{color:var(--text-primary);background:var(--bg-hover)}.btn-icon{width:34px;height:34px;padding:8px}.btn-sm{padding:4px 10px;font-size:12px}.badge{border-radius:var(--radius-full);white-space:nowrap;align-items:center;padding:3px 10px;font-size:11px;font-weight:600;display:inline-flex}.badge-success{background:var(--status-success-bg);color:var(--status-success)}.badge-warning{background:var(--status-warning-bg);color:var(--status-warning)}.badge-error{background:var(--status-error-bg);color:var(--status-error)}.badge-info{background:var(--status-info-bg);color:var(--status-info)}.badge-purple{color:var(--brand-secondary);background:#7b2fff1f}.badge-priority-low{color:var(--priority-low);background:#60a5fa1f}.badge-priority-medium{color:var(--priority-medium);background:#fbbf241f}.badge-priority-high{color:var(--priority-high);background:#fb923c1f}.badge-priority-urgent{color:var(--priority-urgent);background:#f8717126;animation:2s infinite pulse-urgent}.table-container{overflow-x:auto}table{border-collapse:collapse;width:100%}th{text-align:left;text-transform:uppercase;letter-spacing:.8px;color:var(--text-tertiary);border-bottom:1px solid var(--border-color);background:var(--bg-secondary);padding:10px 16px;font-size:11px;font-weight:600;position:sticky;top:0}td{border-bottom:1px solid var(--border-color);vertical-align:middle;padding:12px 16px;font-size:13px}tr{transition:background var(--transition-fast)}tr:hover{background:var(--bg-hover)}.form-group{margin-bottom:16px}.form-label{color:var(--text-secondary);margin-bottom:6px;font-size:12px;font-weight:500;display:block}.form-input,.form-select,.form-textarea{background:var(--bg-elevated);border:1px solid var(--border-color);border-radius:var(--radius-md);width:100%;color:var(--text-primary);transition:border-color var(--transition-fast);outline:none;padding:8px 12px;font-family:inherit;font-size:13px}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--brand-primary);box-shadow:0 0 0 3px #2979ff1a}.form-select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1L5 5L9 1' stroke='%239ca3af' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-position:right 12px center;background-repeat:no-repeat;padding-right:32px}.form-select option{background:var(--bg-tertiary)}.login-page{background:var(--bg-primary);justify-content:center;align-items:center;min-height:100vh;display:flex;position:relative;overflow:hidden}.login-page:before{content:"";background:radial-gradient(circle,#2979ff14 0%,#0000 70%);width:600px;height:600px;position:absolute;top:-100px;right:-100px}.login-page:after{content:"";background:radial-gradient(circle,#7b2fff0f 0%,#0000 70%);width:500px;height:500px;position:absolute;bottom:-100px;left:-100px}.login-card{background:var(--glass-bg);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid var(--glass-border);border-radius:var(--radius-xl);width:100%;max-width:400px;box-shadow:var(--glass-shadow);z-index:1;padding:40px;position:relative}.login-logo{text-align:center;margin-bottom:32px}.login-logo-icon{border-radius:var(--radius-lg);background:linear-gradient(135deg, var(--brand-primary), var(--brand-secondary));width:56px;height:56px;box-shadow:var(--shadow-glow-primary);justify-content:center;align-items:center;margin-bottom:12px;font-size:28px;display:inline-flex}.login-logo-title{background:linear-gradient(135deg, var(--brand-primary), var(--brand-secondary));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;font-size:24px;font-weight:800}.login-logo-subtitle{color:var(--text-secondary);margin-top:4px;font-size:13px}.login-error{background:var(--status-error-bg);border-radius:var(--radius-md);color:var(--status-error);border:1px solid #f8717133;margin-bottom:16px;padding:10px 14px;font-size:13px}.ticket-detail-grid{grid-template-columns:1fr 320px;gap:24px;display:grid}.ticket-timeline{flex-direction:column;gap:16px;display:flex}.timeline-item{gap:12px;display:flex;position:relative}.timeline-item:before{content:"";background:var(--border-color);width:1px;position:absolute;top:30px;bottom:-16px;left:15px}.timeline-item:last-child:before{display:none}.timeline-dot{background:var(--bg-elevated);border:2px solid var(--border-color);z-index:1;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:14px;display:flex}.timeline-content{flex:1;padding-bottom:4px}.timeline-title{font-size:13px;font-weight:500}.timeline-time{color:var(--text-tertiary);margin-top:2px;font-size:11px}.order-card{background:var(--bg-elevated);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:16px}.order-card-header{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.order-card-number{font-size:15px;font-weight:700}.order-products{flex-direction:column;gap:8px;margin:12px 0;display:flex}.order-product-row{justify-content:space-between;font-size:12px;display:flex}.order-product-name{color:var(--text-secondary)}.order-product-qty{font-weight:500}.empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:60px 20px;display:flex}.empty-state-icon{opacity:.5;margin-bottom:16px;font-size:48px}.empty-state-title{margin-bottom:6px;font-size:16px;font-weight:600}.empty-state-text{color:var(--text-secondary);max-width:300px;font-size:13px}.spinner{border:2px solid var(--border-color);border-top-color:var(--brand-primary);border-radius:50%;width:20px;height:20px;animation:.6s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.loading-overlay{justify-content:center;align-items:center;padding:60px;display:flex}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#00000080;justify-content:center;align-items:center;animation:.2s fadeIn;display:flex;position:fixed;inset:0}.modal{background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-xl);width:100%;max-width:500px;box-shadow:var(--shadow-lg);animation:.3s modalIn}@keyframes modalIn{0%{opacity:0;transform:scale(.95)translateY(10px)}to{opacity:1;transform:scale(1)translateY(0)}}.modal-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.modal-title{font-size:16px;font-weight:600}.modal-body{padding:24px}.modal-footer{border-top:1px solid var(--border-color);justify-content:flex-end;gap:10px;padding:16px 24px;display:flex}@media (max-width:1200px){.inbox-layout{grid-template-columns:280px 1fr}.detail-panel{display:none}.ticket-detail-grid{grid-template-columns:1fr}}@media (max-width:768px){.sidebar{transform:translate(-100%)}.sidebar.open{transform:translate(0)}.main-content{margin-left:0}.inbox-layout{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,1fr)}}.modal-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:100;background:#0006;position:fixed;inset:0}.slide-panel{background:var(--bg-primary,#fff);z-index:101;flex-direction:column;width:600px;max-width:90vw;display:flex;position:fixed;top:0;bottom:0;right:0;box-shadow:-4px 0 24px #00000026}.slide-panel-header{border-bottom:1px solid var(--border-color);background:var(--bg-primary,#fff);padding:24px}.slide-panel-content{background:var(--bg-secondary,#f4f6f8);flex:1;padding:24px;overflow-y:auto}.hoverable-row{transition:background-color .2s}.hoverable-row:hover{background-color:var(--bg-secondary,#00000005)!important}